MarketingSay what matters clearly.
Prepare concise copy around the offer or update. Review the wording and format for the selected sending route.
360 Reach · SMS campaign service
A clear message.
Delivered with a plan.
Managed SMS campaigns for concise promotions, announcements and customer updates.
Start with the audience and the message. Confirm the permitted content, sender setup, sending schedule and available reporting before delivery.
SMS messageIllustrative preview
Cedar Store: Member Preview Weekend. Visit our participating stores this Saturday and show this message to our team. Terms apply.
One clear message.
One agreed audience.
One agreed audience.
The service
Keep the content focused.
Prepare the send properly.
Define who should receive it.
Confirm the client-supplied audience, permitted use, campaign timing and any list preparation required.
Know what the report contains.
Agree the available sending status and closing records. Network delivery, customer response and sales remain separate outcomes.
Use cases
Short updates.
A clear reason to send.
Announce a relevant offer.
A concise promotion or store event for the agreed customer audience and permitted message format.
Share a useful announcement.
Communicate a selected business update or reminder, with the audience and content approved before sending.
Support the wider brief.
Use SMS as its own agreed channel within a broader campaign. Any WhatsApp activity, page or follow-up service is scoped separately.
Content & delivery
Match the message
to the sending conditions.
- Message format
- Review the approved sender and text before confirming the send. Language, character encoding and message length can affect segmentation and cost.
- Malaysia content restrictions
- Prepare copy without website URLs, callback numbers or requests for personal details, in line with Malaysian network restrictions.
- Confirmation
- Agree the audience, schedule, quotation and available report. SMS charges follow the selected SMS service, rather than an assumed WhatsApp credit conversion.
- Response evidence
- Do not treat a sending status as an open, click or sale. Any separately recorded response needs its own capture method.
Campaign workflow
From approved copy
to the closing record.
- 01
Brief
Purpose, intended recipients, language and preferred timing.
- 02
Review
Audience permissions, message content, sender setup and quotation.
- 03
Prepare & send
Approve the final text and coordinate the agreed sending schedule.
- 04
Report
Provide the available campaign record and explain its status definitions.
Relevant experience
Campaign support
with client confidentiality.
Luxury fashion & beauty campaign support
Our SMS experience includes campaign support for a global luxury fashion and beauty maison. Client identity remains confidential.
The illustrative preview above is not a client message or a campaign result.
Useful details
Before we begin.
Can the SMS include a website link or callback number?
Malaysian networks block SMS containing URLs, callback numbers or requests for personal details. The copy is reviewed against the applicable sending requirements. Read the CelcomDigi notice ↗
Is a custom sender name or a two-way reply included?
Sender identity and reply support depend on the selected route and approval. They are confirmed before delivery rather than assumed for every SMS campaign.
Is the service charged through Reach WhatsApp Credits?
SMS has a separate quotation and service scope. Confirm the message length, language, sending setup and applicable charges before proceeding.
Can you guarantee delivery or response?
Network conditions, filtering and the recipient list affect delivery. A provider status is not evidence that the customer read the message or took action; report definitions are confirmed for the selected setup.
Connected services
Need a more
interactive message?
Bring us the brief
What does your
audience need to know?
Share the purpose, intended audience, language and timing. We’ll review the content and prepare the SMS scope.